Terms of Service

Welcome to Nourcove.

These Terms of Service govern your access to and use of https://nourcove.com/, including browsing our products, placing orders, and using the services available through our online store.

Nourcove is owned and operated by NEXASTACK TECHNOLOGY LIMITED.

By using our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable laws.

Please read these terms carefully before making a purchase.

1. General Conditions

Nourcove operates an online retail store offering wall decorations and home décor products, including hanging wall shelves, wall art and prints, and woven wall hangings.

Customers agree to use our website for lawful purposes and to provide accurate information when placing orders or contacting customer support.

You must not use the website in any way that interferes with its security, functionality, or availability.

We reserve the right to take reasonable action against fraudulent transactions, unauthorized access, misuse of website services, or other unlawful activities.

2. Product Information and Availability

We aim to provide clear and accurate descriptions of the products available on Nourcove.

Product listings may include photographs, dimensions, materials, colors, available variations, intended uses, and other relevant specifications.

Customers are encouraged to review these details carefully before placing an order.

Actual product colors may vary slightly due to lighting conditions, photography, and individual screen settings.

For hanging wall shelves, customers should review the product's dimensions, installation requirements, and any stated weight limitations before use.

Product availability may change without prior notice. If a purchased item becomes unavailable, we will contact the customer where appropriate and arrange an applicable refund or another agreed resolution.

3. Pricing and Payment

Product prices are displayed on our website and may be updated from time to time.

The applicable product price, shipping charges, and any additional amounts payable will be shown during checkout before payment is completed.

Customers are responsible for reviewing their order details and the final amount before confirming a purchase.

Payments must be completed using the payment methods available at checkout.

Payment transactions are handled by the relevant payment service providers and may be subject to authorization and verification.

If a payment cannot be authorized or successfully completed, the order may not be accepted or processed.

4. Orders and Order Confirmation

After placing an order, customers may receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of the order but does not necessarily indicate that fulfillment has begun.

Order acceptance may depend on payment verification, product availability, and other legitimate processing requirements.

If an order cannot be fulfilled due to inventory limitations, a material pricing error, or another valid reason, we will contact the customer where appropriate.

If payment has already been collected for an order that cannot be fulfilled, the applicable amount will be refunded to the original payment method.

5. Shipping and Delivery

We aim to process and dispatch orders according to the information provided in our Shipping Policy.

Shipping charges and estimated delivery times may vary depending on the delivery destination, product specifications, and available transportation services.

Customers are responsible for providing accurate and complete delivery information.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Unexpected transportation delays, weather conditions, customs procedures, and other circumstances outside our reasonable control may affect delivery schedules.

For additional information about shipping arrangements, processing times, and delivery estimates, please refer to our Shipping Policy.

6. Order Changes and Cancellations

If you wish to modify or cancel an order, please contact our customer support team at [email protected] as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for modification or cancellation.

Once an order has been dispatched, changes or cancellations may no longer be possible.

In such cases, customers may request an eligible return after delivery in accordance with our Return & Refund Policy.

If a paid order is successfully canceled before shipment, the applicable refund will be issued to the original payment method.

7. Returns, Refunds, and Exchanges

Nourcove accepts eligible return requests within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

For change-of-mind returns, products generally must be unused, in their original condition, and accompanied by applicable accessories and proof of purchase.

Additional product-specific considerations may apply to wall shelves, artwork, and woven decorations.

Damaged, defective, or incorrectly supplied products will be reviewed separately, with appropriate remedies provided in accordance with applicable consumer protection requirements.

Approved refunds are generally processed within 5–10 business days after approval. The time required for funds to appear in your account may vary depending on your payment provider.

For complete details, please review our Return & Refund Policy.

8. Product Use and Installation

Certain home décor products, including hanging wall shelves, may require appropriate installation or mounting.

Customers should follow the product-specific instructions and safety information supplied with their purchase.

Before installing a wall-mounted product, customers should consider the suitability of the wall surface, mounting hardware, and any applicable weight restrictions.

Decorative products should be used only for their intended purposes.

Nothing in this section removes Nourcove's responsibilities for defective goods or other obligations imposed by applicable laws.

9. Website Content and Intellectual Property

The Nourcove brand name, original website content, graphics, layouts, designs, and other materials owned or licensed by us may be protected under applicable intellectual property laws.

Website content is provided for personal browsing and legitimate shopping purposes.

Unauthorized reproduction, distribution, modification, or commercial use of protected materials is not permitted without appropriate authorization.

Users must not attempt to interfere with website operations, gain unauthorized access to systems, or introduce malicious software.

10. Third-Party Services and Links

Our website may use third-party services to support ecommerce functionality, payment processing, shipping, analytics, and other operational activities.

Some pages may also contain links to independently operated websites.

Third-party services may have their own terms, privacy policies, and operating procedures.

Nourcove is not responsible for independently operated third-party content or services except where responsibility is required under applicable laws.

11. Accuracy of Website Information

We make reasonable efforts to ensure that product descriptions, prices, images, and other website information are accurate.

However, occasional errors or omissions may occur.

If an error is identified, we may correct the information and take appropriate action regarding affected orders.

Where a material error affects an existing purchase, we will communicate with the customer as appropriate and provide any remedies required by applicable law.

12. Website Availability and Liability

We aim to maintain a functional and accessible online shopping experience.

However, website availability may occasionally be affected by maintenance, technical problems, third-party service interruptions, or circumstances outside our reasonable control.

To the extent permitted by applicable law, Nourcove is not responsible for losses resulting solely from unauthorized misuse of the website or interruptions beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Customers retain all mandatory consumer rights relating to purchased products, defective goods, refunds, and other legally protected circumstances.

13. Privacy and Personal Information

Personal information provided through our website is handled as described in our Privacy Policy.

We may process customer information for order fulfillment, payment processing, delivery arrangements, customer support, refunds, fraud prevention, and other legitimate business purposes.

Please refer to our Privacy Policy for more information about personal data handling, cookies, third-party services, and privacy rights.

14. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes in our website, products, business operations, or applicable legal requirements.

Updated terms will be published on this page.

Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

Changes will not remove mandatory consumer rights that apply to orders already placed.

15. Customer Support

If you have questions about these Terms of Service, our products, or an existing order, please contact:

Email: [email protected]

Phone: +852 9413 4100

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Our customer support team handles inquiries during our regular support hours.

Business Information

BRAND: Nourcove

LEGAL COMPANY NAME: NEXASTACK TECHNOLOGY LIMITED

OWNER / REPRESENTATIVE: Zhu Defa

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 9413 4100

WEBSITE: https://nourcove.com/

BUSINESS ADDRESS: Room 162, 8/F, Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong