Return & Refund Policy

At Nourcove, we want our customers to feel confident when shopping for wall décor and home decoration products.

We accept eligible return requests within 30 days of delivery. This policy explains our return requirements, refund procedures, return shipping responsibilities, and how we handle damaged, defective, or incorrect products.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

For change-of-mind returns, products must generally meet the following conditions:

• The return request must be submitted within 30 days of delivery.

• The product must be unused and in its original condition.

• The product must not have been damaged, altered, or improperly handled after delivery.

• Original packaging, included accessories, and product components should be retained where applicable.

• The customer must provide a valid order number or other proof of purchase.

For our wall décor collections, additional product-specific considerations may apply:

Hanging Wall Shelves: Products should not show signs of installation, modification, or damage caused by use. Included mounting components and accessories should be retained where applicable.

Wall Art & Prints: Artwork should be free from scratches, stains, tears, alterations, or other signs of use.

Woven Wall Hangings: Decorative hangings should be clean and free from stains, excessive wear, alterations, or damage.

These conditions apply to change-of-mind returns and do not restrict mandatory consumer rights concerning defective, damaged, or incorrectly supplied goods.

2. How to Request a Return

To request a return, please contact our customer support team at:

[email protected]

Please include the following information:

• Your order number.

• The email address used during checkout.

• The product you wish to return.

• A brief explanation of the return request.

• Relevant photographs, where applicable.

Our customer support team will review your request and provide appropriate return instructions.

Please contact us before sending any products back.

Customers should not send returns without first receiving instructions from our support team.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible.

To help us review the issue, provide your order number, a description of the problem, and clear photographs of the product and packaging where available.

We will assess the information and provide an appropriate resolution.

Depending on the circumstances, possible solutions may include:

• Replacement of the affected product.

• A refund to the original payment method.

• Another suitable remedy agreed upon with the customer.

If a return is required because of a confirmed product defect, delivery damage, or an error on our part, Nourcove will cover reasonable return shipping costs.

Nothing in this section limits your rights under applicable consumer protection laws.

4. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Customer-Initiated Returns

For returns due to a change of mind, personal preference, or incorrect product selection, customers are generally responsible for return shipping costs.

Damaged, Defective, or Incorrect Products

If a return is required because of a confirmed product defect, shipping damage, or an incorrect item supplied by Nourcove, we will cover reasonable return shipping costs.

Please contact our customer support team before arranging a return shipment so we can provide appropriate instructions.

Any applicable return shipping charges will be communicated before the return proceeds.

5. Refund Processing

After a returned product has been received and inspected, we will review its eligibility for a refund.

Customers will be informed whether their refund request has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–10 business days after approval.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment service provider.

Original shipping charges are generally non-refundable for customer-initiated returns, unless otherwise required by applicable law.

For defective, damaged, or incorrectly supplied goods, applicable shipping charges will be handled according to the circumstances and mandatory consumer rights.

If an approved refund has not appeared within the expected timeframe, please contact [email protected] for assistance.

6. Order Cancellations

If you wish to cancel or modify an order, please contact [email protected] as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation or modification.

Once an order has been shipped, cancellation or changes may no longer be possible.

In such cases, customers may request an eligible return after delivery in accordance with this policy.

If a paid order is successfully canceled before shipment, the applicable refund will be issued to the original payment method.

7. Exchanges

If you would like to exchange a product, please contact our customer support team to discuss your request.

Exchange eligibility depends on the product's condition, the reason for the exchange, and the availability of the requested replacement.

Where a direct exchange cannot be arranged, customers may be advised to return an eligible product and place a new order.

Any applicable price differences or shipping arrangements will be explained before an exchange is completed.

8. Consumer Rights

Nourcove aims to handle all return and refund requests fairly and in accordance with applicable consumer protection requirements.

This policy does not exclude, restrict, or replace any mandatory consumer rights relating to defective products, incorrect goods, or other legally protected circumstances.

Where applicable laws provide additional rights or remedies, those requirements will take precedence.

If you have questions about returns, refunds, exchanges, or an existing request, please contact [email protected].

Business Information

BRAND: Nourcove

LEGAL COMPANY NAME: NEXASTACK TECHNOLOGY LIMITED

OWNER / REPRESENTATIVE: Zhu Defa

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 9413 4100

WEBSITE: https://nourcove.com/

BUSINESS ADDRESS: Room 162, 8/F, Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong