Shipping Policy

Welcome to Nourcove.

At Nourcove, we aim to provide clear shipping information and a straightforward delivery experience for our customers.

This Shipping Policy explains our order processing times, estimated delivery periods, shipping charges, tracking information, and how to obtain assistance with your order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Our regular processing schedule follows business days from Monday through Friday, excluding applicable public holidays.

Order processing includes preparing your purchased items for shipment and arranging dispatch.

Please note that processing time is separate from shipping and delivery time.

During periods of increased order volume or unexpected operational delays, processing may take longer than usual.

If a significant delay affects your order, we will make reasonable efforts to provide an update.

2. Shipping and Delivery Time

After an order has been processed and dispatched, the estimated delivery time is generally 7–15 business days.

Our standard order timeline is:

• Order Processing: 1–3 business days.

• Shipping and Delivery: 7–15 business days after dispatch.

Delivery estimates may vary depending on the shipping destination, carrier operations, local delivery conditions, and circumstances outside our reasonable control.

These timeframes are estimates and do not represent guaranteed delivery dates.

We appreciate your patience and understanding if unexpected transportation delays occur.

3. Shipping Fees

Nourcove offers the following shipping rates:

Standard Shipping: US$12.99 per order.

Free Shipping: Available for orders totaling US$39.99 or more.

Orders below US$39.99 are subject to the standard shipping fee of US$12.99.

Eligible orders of US$39.99 or more qualify for free standard shipping.

The applicable shipping charge will be displayed during checkout before payment is completed.

Customers should review the final order total, including applicable shipping charges, before confirming their purchase.

4. Order Confirmation and Tracking

After successfully placing an order, customers will receive an order confirmation at the email address provided during checkout.

Once an order has been dispatched, tracking information and shipment updates may be provided when available.

Please note that tracking details may take some time to appear after the carrier receives the shipment.

If you have questions about your order status or tracking information, please contact [email protected].

Include your order number so that our customer support team can review your inquiry.

5. Shipping Address Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your shipping address, contact information, and other relevant details before submitting your purchase.

If you discover an error in your delivery information, please contact us as soon as possible.

Address corrections may be possible before an order is dispatched but cannot be guaranteed once the shipping process has begun.

Incomplete or incorrect shipping information may result in delivery delays or unsuccessful delivery attempts.

6. Shipping Delays

Although we aim to meet our estimated delivery timeframes, certain circumstances may affect transportation schedules.

Possible causes of shipping delays include:

• Unexpected carrier disruptions.

• Adverse weather conditions.

• Increased shipping volumes.

• Customs or local delivery procedures, where applicable.

• Incomplete or inaccurate delivery information.

• Other circumstances outside our reasonable control.

If your shipment is taking longer than expected, please contact our customer support team with your order number and any available tracking details.

We will review the available information and assist with the next steps.

7. Lost, Damaged, or Incorrect Deliveries

If your order appears to be lost, arrives damaged, or contains an incorrect product, please contact us as soon as reasonably possible.

To help us review the issue, provide:

• Your order number.

• A description of the delivery issue.

• Available tracking information.

• Relevant photographs of the product and packaging, where applicable.

We will review the circumstances and provide an appropriate resolution.

For damaged, defective, or incorrectly supplied products, please also refer to our Return & Refund Policy.

Nothing in this policy limits mandatory consumer rights relating to lost, damaged, defective, or incorrectly supplied goods.

8. Order Changes and Cancellations

If you need to modify or cancel an order, please contact [email protected] as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for modification or cancellation.

Once an order has been dispatched, cancellation or address changes may no longer be possible.

If your order has already shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

9. Customer Support

If you have questions about shipping charges, order processing, delivery estimates, or an existing shipment, please contact our customer support team.

Email: [email protected]

Phone: +852 9413 4100

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Please include your order number and a brief description of your inquiry so we can provide relevant assistance.

Thank you for shopping with Nourcove.

Business Information

BRAND: Nourcove

LEGAL COMPANY NAME: NEXASTACK TECHNOLOGY LIMITED

OWNER / REPRESENTATIVE: Zhu Defa

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 9413 4100

WEBSITE: https://nourcove.com/

BUSINESS ADDRESS: Room 162, 8/F, Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong