Privacy policy

Privacy Policy

At Nourcove, we value your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how NEXASTACK TECHNOLOGY LIMITED, operating under the brand Nourcove, collects, uses, shares, and protects personal information when you visit https://nourcove.com/, browse our products, place an order, or contact our customer support team.

We aim to provide clear information about our privacy practices and the choices available to our customers.

1. Information We Collect

We may collect personal information that you provide directly to us or that is generated through your interactions with our website.

Personal and Contact Information

This may include your name, email address, telephone number, billing address, shipping address, and other information necessary to process orders or communicate with you.

Order and Transaction Information

When you place an order, we may collect information about purchased products, order amounts, shipping preferences, transaction status, and order history.

Payment information is handled through the payment service providers available at checkout. Sensitive payment credentials are processed by the relevant providers rather than being collected through ordinary customer support communications.

Website Usage Information

When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages viewed, and interactions with website features.

Customer Support Information

If you contact us, we may collect the information included in your inquiry, such as order details, product questions, photographs, or other information necessary to assist you.

2. How We Use Your Information

We may use personal information for the following purposes:

  • Processing and managing customer orders.

  • Arranging shipping and delivery.

  • Providing order confirmations and transaction updates.

  • Responding to product inquiries and customer support requests.

  • Processing eligible returns, refunds, and exchanges.

  • Maintaining website functionality and security.

  • Detecting suspicious transactions and preventing fraud.

  • Improving our products, website, and shopping experience.

  • Fulfilling applicable legal and regulatory obligations.

Where permitted by applicable law and subject to any required consent, we may also use customer contact information to send newsletters, new product announcements, and promotional communications.

Customers may unsubscribe from marketing emails through the unsubscribe link included in those messages.

3. Payment Processing

Nourcove uses third-party payment service providers to facilitate purchases through the payment methods displayed during checkout.

When you complete a purchase, relevant payment information may be processed by these providers for transaction authorization, fraud prevention, payment confirmation, and refunds.

Payment service providers may handle information according to their own privacy and security policies.

We encourage customers to complete payments only through the secure checkout options provided on our website.

Our customer support team will not ask you to send complete payment card details by email.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential shopping features and improve the browsing experience.

These technologies may help us:

  • Maintain shopping cart functionality.

  • Remember website preferences.

  • Support secure checkout processes.

  • Understand website performance and visitor activity.

  • Provide analytics and advertising functionality where enabled.

Some cookies may be necessary for the website to function correctly, while others may be optional.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

You may manage cookie preferences through your browser settings or any privacy controls available on our website.

Disabling certain cookies may affect the operation of some website features.

5. Sharing Personal Information

We may share personal information with service providers when reasonably necessary to operate our online store and fulfill customer orders.

These providers may include:

  • Ecommerce platform and website hosting services.

  • Payment processing providers.

  • Shipping carriers and logistics services.

  • Customer support and communication services.

  • Website analytics and security providers.

  • Marketing and advertising partners, where applicable.

Information is shared for relevant business purposes and subject to applicable legal requirements.

We may also disclose information when necessary to comply with lawful requests, prevent fraud, protect customer safety, or enforce legitimate rights.

Third-party providers may maintain their own privacy policies governing their handling of personal information.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.

Our website and relevant service providers may use security technologies to help protect information during online transactions.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

Customers should take appropriate precautions when sharing personal information online.

If you believe your information has been compromised or used without authorization, please contact [email protected].

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

These purposes may include order fulfillment, customer support, transaction recordkeeping, fraud prevention, and compliance with applicable legal obligations.

Retention periods may vary depending on the information involved and the relevant operational or legal requirements.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or otherwise securely manage it, subject to applicable retention obligations.

8. Your Privacy Rights

Depending on applicable laws, customers may have rights relating to their personal information.

These rights may include:

  • Requesting access to personal information held about them.

  • Requesting corrections to inaccurate or incomplete information.

  • Requesting deletion of personal information where permitted.

  • Objecting to or requesting restrictions on certain processing activities.

  • Withdrawing consent where processing is based on consent.

  • Requesting information about how personal data is used or shared.

To submit a privacy-related request, please contact [email protected].

We may request reasonable identity verification before processing certain requests to help protect personal information.

Requests will be reviewed and handled in accordance with applicable legal requirements.

9. International Data Processing

As an online retail business, Nourcove may work with ecommerce, payment, shipping, and technology providers operating in different locations.

Personal information may therefore be processed or stored outside the location where a customer resides.

Where international transfers occur, we aim to use appropriate safeguards in accordance with applicable data protection requirements.

10. Children's Privacy

Nourcove provides general home decoration products and does not specifically direct its website toward children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

If you believe a child has provided personal information without the necessary authorization, please contact us so we can review the matter.

11. Third-Party Websites

Our website may contain links to independently operated third-party websites or services.

These websites may have different privacy practices, security measures, and terms of use.

Nourcove is not responsible for the privacy practices of independently operated websites.

We encourage customers to review relevant privacy information before sharing personal details with external services.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business operations, service providers, or applicable legal requirements.

Any revised version will be published on this page.

Where required by applicable law, we will provide additional notice or obtain consent before implementing relevant changes.

13. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or your privacy rights, please contact our customer support team.

Email: [email protected]

Phone: +852 9413 4100

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We will review privacy-related inquiries in accordance with applicable requirements.

Business Information

BRAND: Nourcove

LEGAL COMPANY NAME: NEXASTACK TECHNOLOGY LIMITED

OWNER / REPRESENTATIVE: Zhu Defa

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 9413 4100

WEBSITE: https://nourcove.com/

BUSINESS ADDRESS: Room 162, 8/F, Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong